Solution when WhatsApp does not restore chat backup
WhatsApp does not restore my backup - Troubleshooting
Step 1 - Ensure you have a backup from your old device - stored into Google Drive
- If you haven't got Google Drive backup, log into the old device, and create a new Backup
- Google Backup needed. It will not work with local backup.
Step 2 - If Backup is ignored on your new device, you need to uninstall WhatsApp and install it again.
- Uninstallation - Ensure that you remove all App Data
- This will remove all chat history from your new device
- You could not merge chat history from the old device and chat history from the new device.
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